SMUD: Business Technology Analyst

Job Type


Job Location

Sacramento, CA

Website URL

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Job Description


This role will be part of the Community Energy Services (CES) Billing Operations team. This position will be responsible for leading and participating in system and business process changes; performing data analysis across complex data sets with emphasis on complex rate and billing structures, SalesForce Service Cloud, and MS SQL databases; performing quality assurance audits; performing UAT, troubleshoot production issues, etc.

The intent of this job posting is to fill one (1) limited-term position and establish an eligibility list which may be used to fill current and future, permanent and limited-term, vacancies for up to two (2) years. 


Provides analytical support to assigned business units by applying business and information technology solutions to a broad range of business unit processes and applications; functions as a specialist in one or more areas such as systems analysis, application development, or application support; performs table configuration and maintenance of software systems used to support business applications pertinent to the business unit.

Nature & Scope:
This series describes classes assigned to Departmental Business Units. The primary focus of these classes is to support business unit systems, applications, and activities where depth of knowledge of business unit functions and processes are critical to job success. Business Technology Analysts function as IT business specialists where breadth of experience and knowledge in one or more areas of lT work such as systems analysis, application development, or application support are used in the development, management and maintenance of business unit systems and applications. The Business Technology Analyst is the journey or full working level of the series. Positions within this classification work independently in the development, enhancement, and/or maintenance of business technology systems and applications which are standard to complex in terms of system complexity. May serve as a team member on a major project or exercise project management of small to medium size IT projects with responsibility for providing training and support to business units.

Position Type

Limited Term

No. of Openings


Pay Scale Group


Base Salary Annual Low


Base Salary Annual High


Selection Process

Initial Review, Qualifications Interview, Follow-Up Interview, Reference Check, Background Check

Major Duties & Responsibilities

Work may include, but is not limited to, the following: (NOTE: While in general all the functions and requirements listed are essential, individual positions and/or locations may not require all duties be performed.)

  • Acquires, designs, develops, modifies, tests, documents, implements and provides client training for business application solutions to meet business requirements using mainframe, PC, client server, and lntranet technologies.
  • Develops and maintains training courses and materials that support business processes; prepares course agendas and schedules and provides initial coaching and on-going support for user community.
  • Identifies and recommends opportunities to apply information technology to business unit functions and processes.
  • Maintains and modifies system table configurations to support on- going business needs.
  • Participates in or leads projects to reengineer business processes; serves as business unit contact/technical lead on enterprise application projects; plans or leads systems development projects.
  • Troubleshoots and resolves complex application software problems and issues for business unit applications; coordinates problem resolution activities between users, technical support staff and/or vendors.
  • Performs related duties as required.

Minimum Qualifications

High school diploma or equivalent.

Three (3+) or more years of experience developing and supporting information or business technology systems related to the business unit being supported.

Knowledge Of:
Principles and concepts of data management; specialized business unit work processes and fundamentals; concepts of IT system applications, including desktop, client-server and mainframe environments; centralized and distributed concepts; analytical methods and research techniques; methods and techniques of troubleshooting and problem resolution; principles of project planning and scheduling; system development life cycles; business system design methods and techniques; methods and techniques of application development and integration; database design theory and implementation; principles of data retrieval and reporting; information processing hardware, software, and data communications; pertinent SMUD and departmental policies, procedures, and standards; office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.

Skill To:
Write functional design specifications, policy and reports documentation; conduct feasibility studies; provide effective consultation to users/clients; apply analytical thinking to resolve business and IT application problems; develop, test, and implement IT applications; learn new and existing IT technologies, tools and methods to support and develop business applications; translate technical terminology into non-technical terms; work independently or in a team atmosphere to develop and support IT business applications; manage and organize workload on several projects simultaneously; prepare reports and make presentations; communicate effectively orally and in writing internally/externally; establish and maintain effective working relationships internally/externally.

Desirable Qualifications

  • Advanced Excel experience
  • Advanced MS SQL database experience
  • Advanced Salesforce Service Cloud experience
  • At least one (1+) years of experience in the administration and quality assurance of load settlement activities as they relate to billing
  • At least two (2+) years of experience in Utility Billing Operations
  • At least two (2+) years of experience in working with EDI data

Physical Requirements

Applicants must be able to perform the essential job functions with or without a reasonable accommodation.

Job Code


Additional Posting Info for Candidate

Sacramento Municipal Utility District (SMUD) - Who We Are
As the nation's sixth-largest community-owned electric service provider, we're proud of our reputation as one of the best places to work in Sacramento. Our employees tell us in our engagement surveys they're "Happy, satisfied and engaged" which helps create a workplace that best serves our customers. Sacramento was named as the 2nd happiest place to work in America by Forbes Magazine. Lake Tahoe, San Francisco and the world-renowned Napa Valley are within easy driving distance of our locations.

California Equal Pay Act
SMUD is committed to ensuring we're a workplace where diversity, equity and inclusion (DE&I), are part of who we are and how we do things. Supporting efforts that promote pay equality is part of that. Salary placement for the selected candidate will be determined in alignment with the California Equal Pay Act.

Our Commitment to Diversity & Inclusion
SMUD respects, values and celebrates the unique attributes, characteristics and perspectives that make each person who they are. Diversity and inclusion are guiding principles to deliver a culture that reflects the broader values of the community and our customers. Our Board's policy for Employee Relation sets our commitment to developing and maintaining a high quality, inclusive workplace that engages and inspires employees to commit to SMUD's purpose, vision and values.

Why Sacramento, California?
The capitol of California, Sacramento is the state's sixth-largest city, and the 35th largest in the U.S. Local universities include California State University, University of the Pacific's McGeorge School of Law, and the University of California, Davis and several competitive community colleges. The UC Davis Medical Center, a world-renowned research hospital, is one of more than a dozen hospitals and shared services centers in the Sacramento region. Part of the agriculturally-rich Central Valley, Sacramento is at the forefront of the farm-to-fork food movement. Northern California is home to some of the country's top technology companies, including Google and LinkedIn, and a multitude of startups in many industries. Sacramento is home to the NBA Kings, the River Cats (AAA baseball), the Republic FC (soccer) and the San Francisco Giants, NBA Warriors and NFL 49er's aren't far away. Sacramento offers an affluent liberal arts community with Broadway, Mondavi Center, Crocker Museum and summer musical theater to name a few.

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