Hire Education Consulting Group: Client Service Specialist (Recruitment)

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Job Location

Rocklin, CA

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Job Description

» You love working with clients, delivering top-tier service and working with a team to ensure clients receive a white-glove experience.

» Enjoy building lasting relationships with clients and being seen as a trusted partner.

» You thrive in a role where you can manage many moving parts and apply your superstar project management skills.

» You love having lots of variety in the clients you are working with and the projects you take on and you thrive in a fast-paced environment. (FAST!!)

» You want to work in a small, entrepreneurial company that offers flexibility (including part-time if you need it) and greater earnings potential.

Where you are going: Client Service Specialist

Client Service Specialist – Job Duties

Intake New Clients

  • Participate in or perform client intake meetings for new roles, leading the client through a consulting-focused step by step discovery process
  • Write job description ad slicks using Firm proprietary methods

Handoff Intake to Recruiter

  • Lead kick off meetings with recruiter(s) and coordinator to knowledge transfer about client needs for specific roles in order for recruiter to begin active work (sourcing & screening) on the role

Ongoing Client Management / Project Management

  • Follow up with clients about outstanding items (ie: candidate presents, deliverables and feedback)
  • Check in with clients to proactively provide status updates about the status of their projects and deliverables
  • Check in with client on the candidate first day, for first day check in
  • Monthly check in with clients/hiring manager about on candidate placements are going
  • Check in with clients to monitor client satisfaction, ensuring that clients are receiving white glove service at all times
  • Lead initiative for annual client
  • Manage client distribution list for marketing mailers, in collaboration with business coordinator

Internal Workflow

  • Ensure that client files in the ATS system (Crelate) are up to date at all times – the status of the file is current, all candidate tiles are up to date and in the right stages and places in order to effectively provide status updates
  • Maintain awareness of hours incurred on client engagements, collaborating with recruiting team about hours incurred, project planning to ensure client service is provided within budgeted retainer hours

Client Service Specialist – Required Skills, Experience & Capabilities

  • You can work in a fast-paced environment and have a high sense of urgency
  • Prior experience working in a small business environment or start up company
  • Strong email organization skills – you are on top of your inbox and nothing slips through the cracks
  • Project management skills – you work well with a team to keep track of progress and client projects
  • Drive, hunger and desire for growth and making an impact.
  • Prior experience in a recruitment role, human resources role, HR coordinator or consultant role a plus – not required!

We can teach you the ropes if you are whip smart, gritty and passionate.

The Culture Fit / Core Values
You have a high sense of urgency, care about a “white glove service” and are a multitasking master. You are growth-minded and have grit. You have 100% accountability. You can operate at "the speed of light". (Simply put: You align with our company core values).

Added bonus: You want to celebrate successes together and "ring the champagne bell" with the team!

You will work in our office in Rocklin 2 days a week, 3 days remote/WFH. We are flexible for part-time remote work or a part-time schedule to meet your needs. We offer a 401k plan with company match as well as medical, dental and vision benefit options.

Compensation DOE, base salary plus commission potential based on production. Additional incentive bonuses available for performance or sales contribution.

About Us
We are a strategic people growth and hiring consulting company, innovating the industry by approaching recruitment differently. Our value proposition is helping companies with all things talent including full cycle search recruitment and consulting, focused on delivering top-tier client service. We were established 2018 and have experienced rapid growth. We bring our passion into everything we do, and love to have fun!

Added bonus: We are woman owned.

Posted On: Tuesday, March 8, 2022