Homeowner Services Manager

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Full Time

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Job Description

Position Title:Homeowner Services Manager
Compensation:$50,000 - $55,000 annual salary, medical/dental benefits, 2% retirement match, cell phone and mileage reimbursement, and paid time off. Full-time, exempt from overtime

Habitat for Humanity of Greater Sacramento provides families with a springboard to secure, stable futures through affordable homeownership

The Homeowner Services Manager is responsible for ensuring a successful transition to homeownership for Habitat for Humanity of Greater Sacramento (HfHGS) Family Partners. With the assistance of AmeriCorps National Service members and the Homeowner Selection Committee, the Homeowner Services Manager will direct key aspects of the homeownership program, including homeowner selection, homeowner support, homebuyer education, home repairs, mortgage origination and servicing, and mortgage delinquency management.

Areas of Responsibility

Homeowner Selection:

  • Develop, coordinate and oversee all Family Partner recruitment processes for new ownership and repair programs; ensure the candidate pool is inclusive of the populations, demographics, and communities we serve and build in.
  • Build sustainable relationships with community, faith-based and social organizations for referrals and resources.
  • Work with Development Department to create a marketing outreach strategy for the recruitment of homeowner applicants
  • Monitor Homeowner Selection Committee’s compliance with housing and lending laws as well as affiliate and HFHI policies regarding Family Partner selection.
  • Provide support, training and guidance to the Homeowner Selection Committee, which includes but is not limited to, board presentations and home visits.
  • Review and oversee application for accuracy, completion, and qualification prior to being presented to Homeowner Selection Committee.
  • Keep track of documentation and ensure candidates are notified of their status within required communication guidelines.
  • Meet with applicants to review financial documents, credit reports, and background checks, including advising denied families as to steps to be taken to strengthen their chance of being accepted in the homeowner program in the future.

Loan Origination & Closing:

  • Immediately complete HFHI and California State Qualified Mortgage Loan Originator training and certification upon hire.
  • Manage all aspects of homeowner selection process in compliance with Fair Housing, Equal Credit Act, and other relevant laws.
  • Work with the Finance Department on:
    • Liaise with third-party lenders, Title Company, and grant providers to complete loan application and closing documents in a timely fashion.
    • Advise new homeowner with selection and purchase of homeowners’ insurance.
    • Research, application and compliance tracking for down payment assistance and other related grants.
    • Preparing homeowners for closing and for the financial responsibilities of home ownership.

Family Support:

  • Inform families of opportunities to earn sweat equity hours and effectively track completion to ensure families are accumulating hours as required; provide and display sweat equity reports.
  • Provide program development and training for family support/self-sufficiency, including the areas of home maintenance, payment timelines, family financial management, budgeting and homeowner mutual support.
  • Follow policy regarding mortgage delinquency/collection follow-up calls, mailings, home visits, and financial reassessment
  • Implement and maintain case management program for financial counseling, which includes regularly scheduled face-to-face meetings with families.
  • Communicate and collaborate with other staff regarding issues homeowners raise with Habitat, including construction, home repair, financial and sweat-equity problems. All discussions and meetings with homeowner and candidates will be documented in Raiser’s Edge.
  • Encourage and facilitate homeowners’ involvement in Habitat’s special events, conferences, dedications and any other events that allow for them to spread the mission of Habitat for Humanity.
  • Maintain homeowner files and correspondence files up to date, including documentation of contact related to collections, construction problems and conflicts with neighbors, etc. according to affiliate policy, grant requirements, and QLO requirements.
  • Assist and help facilitate Homeowner warranty and maintenance issues along with construction department

Miscellaneous Duties:

  • Support special events organizing: wall-raising and home dedications.
  • Work with Development Department on creation of home build/family stories.
  • Research and develop policies as needed to comply with Habitat for Humanity International standards and directives as well as state law, grant funding requirements, and affiliate policy.
  • Prepare a budget to accomplish the Homeowner Services Department plan and manage the activities consistent with the Budget.
  • Provide required monthly, quarterly and annual reports regarding mortgage delinquency, family selection, and other department operations to Leadership Team and Board of Directors.
  • Recruit, organize, train, and retain volunteers for the Homeowner Selection Committee.

Required Qualifications: Only solution oriented, team players need apply. A successful individual in this role will have exceptional time management skills, superior organization aptitudes, have the ability to take initiative, be self-motivated, resourceful, detail-oriented and energetic. The capability to prioritize and handle multiple projects is essential. Possess outstanding writing, editing and proofreading skills as well as excellent social work service and interpersonal abilities. Must have excellent PC knowledge - Microsoft Office Suite applications, Adobe Acrobat Pro, PowerPoint, and Excel (including charts). Must be a proficient typist and have experience with database management. The right person will work effectively with other employees, volunteers, donors, board members, and the public.

Schedule: Monday – Friday 8:00 am – 5:00 pm with flexibility depending upon work flow. Occasional evenings and weekends.
Physical Requirements: Physical requirements are those that are present in normal office environment conditions and infrequently may involve light to moderate lifting up to 50lbs

Licenses and/or Certificates: College Degree and two year experience with social services or four year experience with mortgage origination.
To apply: Submit resume and cover letter to [email protected]