Director of Client Services

Job Type

Full time

Job Location

3fold Communications

Website URL

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Job Description

The director of client services is responsible for the relationship between the agency and the client. The director’s main goal is to ensure all strategic and media decisions are on strategy and meet the highest level of excellence before delivery to the client.

The director holds the responsibility and supervision of all brand managers and associates and assigns them to their respective accounts. The director is the person to whom the brand managers and associates look to for support, guidance, and counsel.

Additionally, this position oversees the execution of the approved scopes of work, while identifying new business opportunities with the existing clients. In this role, the director ensures they agency provides the following:

  • Sound and responsible marketing counseling and planning,
  • Innovator and influencer level communications,
  • Delivery of a consistently excellent creative product, and
  • Work that is strategic and creative

This position is responsible for the overall client relationship and resolves functional conflicts through consultation with the executive team.