California College Guidance Initiative, Senior Director, Technical Assistance and User Support & Training

Job Type

Full Time

Job Location

Sacramento, CA

Website URL

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Job Description

The California College Guidance Initiative is looking for a strategic leader and experienced people manager and coach to lead the Technical Assistance and User Support & Training team.

The ideal candidate has grown progressively over the years, moving from experience “on-the-ground” with students and/or educators to managing programs, learning to manage a team, and developing innovative programming. They are ready to drive the strategic vision for CCGI’s formal expansion to serve all 6th-12th graders across the state.

Our ideal Senior Director, Technical Assistance and User Support & Training has meaningful experience aligning programs with best practices and emerging trends in K-12 education, and they are dedicated to ensuring the team’s work is grounded in educational equity. This person can comfortably drive the investigation of issues, challenges, and opportunities arising from our work with educators, and they can quickly apply learning to inform strategy and team development.

The ideal candidate is also dedicated to the art of strong people management. This person is open and committed to coaching and feedback using a nonviolent communication model. They are excited to embrace a work culture with the following characteristics: collaboration and learning, data-driven practices, direct feedback, documentation, due diligence and preparation, professionalism and kindness, self-reflection, strategic thinking, and vulnerability.

The Senior Director, Technical Assistance and User Support & Training is responsible for driving the strategic vision for CCGI’s work with K-12 districts and individual educators who use lead talent development and coaching efforts to build the capacity of the Technical Assistance and User Support & Training teams, serve as a key and trusted thought-partner to all members of CCGI’s senior leadership and expanded leadership teams, and regularly lead cross-team collaborative efforts.

The Senior Director, Technical Assistance and User Support & Training will directly manage two Directors and two Deputy Directors, as well as an extended and growing team of 13. Additionally, the Senior Director, Technical Assistance and User Support & Training must be able to partner and collaborate with other subject-matter experts on a project-management basis.

You will work to solve large scale, system-level problems. As such, you must be comfortable working with unknowns and ambiguity, and an ability to move from ambiguity to concrete solutions, and you should have a passion for promoting public education and advancing educational equity.

What Will You Be Doing?

  • Direct ongoing program development to align with organizational goals, along with relevant state policy and educational trends.
  • Provide strategic guidance to support Directors and Deputy Directors in their ongoing development of processes to support K-12 districts.
  • Offer innovative solutions to complex programmatic challenges.
  • Apply an equity lens to all programmatic decision-making.
  • Develop, iterate, and support regular and effective communication channels across the Technical Assistance and User Support & Training division.
  • Drive the K-12 district onboarding process and make certain that all key collaborators -Contracting, Technical Assistance, Communications, and User Support & Training - are engaged and fulfill their responsibilities.
  • Regularly convene Directors and Deputy Directors to shape data-informed routines for these leaders to assess progress towards programmatic milestones, grow a team culture, and maximize their expertise and lens.
  • Cultivate partnerships with county offices of education and institutions of higher education.
  • Anchor CCGI’s communication efforts with K-12 districts as a key advisor to CCGI’s Communications team.
  • Thought-partner with organizational leaders on other teams to propel the work forward from a variety of perspectives.
  • Develop and maintain expert knowledge of
  • With the Salesforce Administrator, Chief of Staff, and other team leaders, proactively model consistent and strong use of Salesforce.
  • Represent CCGI in a range of environments.
  • Model CCGI’s values, both in action and in how decisions are made.
  • Participate in CCGI’s people-manager workgroup, eagerly and prepared to actively grow management skills.

What Is Your Formal Educational Experience?

  • A Bachelor’s degree is required. An advanced degree is preferred.
  • Minimum of seven (7) + years of experience working within a public K-12 or college context, either within the system or in collaboration with the system.
  • Minimum of seven (7) + years of experience as a supervisor, coach, and organizational leader.

What Intangibles Do You Need?

  • Strong decision-making skills and collaborative spirit, with the ability to take abstract brainstorming and generate concrete proposals for action.
  • Advance projects without detailed supervision, balancing multiple responsibilities and providing colleagues with actionable proposals for advancing collective efforts.
  • Thrive in a fast-paced environment with changing priorities and deadlines.
  • Juggle multiple projects of various scopes with ease and grace.
  • Meticulous attention to detail.
  • Excellent verbal communication skills and the ability to communicate with various levels of professionals.
  • Strong organizational, project, and time-management skills.
  • A committed, experienced, and compassionate people manager.

More about CCGI

The California College Guidance Initiative (CCGI) works to ensure that all 6th-12th grade students in California have access to a systematic baseline of guidance and support as they plan, prepare, and pay for postsecondary education and training.

This baseline is provided by, which provides California students and educators with a wide range of college and career planning information and tools. The site also houses, audits, and transmits student data to help ensure more accurate and efficient decisions regarding admissions, financial aid, and course placement. CCGI provides technical assistance, support, and training to K-12 school districts in order to support students, counselors, and parents with the systematic use of, including its transcript-informed tools.

CCGI is a positive, diverse, and supportive culture. At our core, we prioritize the needs of students above all else.

Everyone at CCGI works remotely. We are all located in various parts of California. We rarely meet in person. Instead, we make use of tools, such as ZOOM, Slack, and Salesforce, to communicate and document our work.

CCGI is housed at the Foundation for California Community Colleges but is an autonomous initiative with its own mission, goals, and leadership team.

The application process will be open until the position is filled.

The Foundation for California Community Colleges is committed to providing an environment of mutual respect where equal employment opportunities (EEO) are available to all employees and applicants without regard to race, color, ancestry, national origin, genetic characteristics, sex, gender identity, gender expression, sexual orientation, marital/parental status, political affiliation, religion, age, disability, pregnancy, childbirth, breastfeeding or veteran status. In addition to federal law requirements, the Foundation for California Community Colleges complies with applicable state and local laws governing non-discrimination in employment.

Application Instructions

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